Shipping Policy
At Greenset Shop, we're committed to getting your order to you safely and on time. Please review our shipping policy below so you know exactly what to expect from the moment you place your order.
📋 Order Processing
Orders are processed Monday–Friday, excluding federal holidays. Please allow 1–3 business days for processing before your order ships. You'll receive a shipping confirmation email with tracking information once your order is on its way.
🚚 Shipping Destinations & Carriers
We currently ship to the contiguous United States only (excludes Alaska, Hawaii, and US territories).
We ship via USPS, UPS, and FedEx for standard items. Large or heavy items such as outdoor furniture may ship via freight carrier.
💰 Shipping Costs & Estimated Delivery Times
Shipping costs are calculated at checkout based on item size, weight, and destination. Free shipping is available on qualifying orders.
| Item Type | Estimated Delivery Time |
|---|---|
| Small items (tools, planters, accessories) | 5–10 business days |
| Large items (outdoor furniture via freight) | 7–20 business days |
Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or high-volume periods.
🏗️ Freight Delivery Process
Outdoor furniture and other oversized items ship via freight carrier. Here's what to expect:
- The freight carrier will contact you by phone to schedule a delivery window.
- Standard freight delivery is curbside or threshold — the driver will bring your item to your door or driveway but will not carry it inside.
- Before the driver leaves: Inspect your delivery carefully. If you notice any visible damage, note it on the delivery receipt before signing. This is essential for filing a damage claim.
✨ White Glove Delivery (Outdoor Furniture)
For an elevated delivery experience, we offer White Glove Delivery for outdoor furniture at an additional fee. This service includes:
- Delivery to your room or outdoor space of choice
- Unpacking and removal of all packaging materials
- Basic assembly
To add White Glove Delivery, please contact us before placing your order at sutherlandraja.s@gmail.com so we can arrange this service for you.
📦 How We Package Your Order
We take great care in packaging every order to ensure it arrives in perfect condition:
- Flower Pots & Planters: Boxed with protective padding; fragile items are clearly marked.
- Gardening Tools: Boxed or poly-bagged with sharp edges safely protected.
- Outdoor Furniture: Shipped flat-pack or with heavy-duty protective wrap.
⚠️ Damaged Items
We carefully package every order, but damage can occasionally occur in transit. Here's what to do:
- Visible damage at delivery: Note the damage on the delivery receipt before signing, then contact us immediately.
-
Concealed damage (discovered after delivery): Contact us within 48 hours at sutherlandraja.s@gmail.com with:
- Your order number
- Clear photos of the damaged item and all packaging
Please keep all original packaging until your claim is resolved. We'll arrange a replacement, part shipment, or refund as quickly as possible.
✏️ Order Changes & Cancellations
Need to make a change? Contact us within 24 hours of placing your order at sutherlandraja.s@gmail.com. Once an order has shipped, it cannot be canceled or modified.
📬 Contact Us
Have a question about your shipment? We're happy to help.
- Email: sutherlandraja.s@gmail.com
- Response time: Within 1–2 business days
Thank you for shopping with Greenset Shop!