Move every day Free shipping on orders over $39
USD English

Return & Exchange Policy

At Greenset Shop, your satisfaction is our priority. We stand behind every product we sell — from garden tools and planters to outdoor furniture. Please read our policy carefully so you know exactly what to expect.

📦 Return Window & Eligibility

You have 30 days from the date of delivery to initiate a return. To be eligible, items must be:

  • In new, unused, and unassembled condition (where applicable)
  • In their original, undamaged packaging with all parts, hardware, and tags intact

🔄 Exchanges

Want a different size, color, or style? We're happy to help with an exchange within 30 days of delivery.

  1. Email us at sutherlandraja.s@gmail.com with your order number and the item you'd like instead.
  2. We'll confirm availability and send you a Return Authorization (RMA) number.
  3. Ship the original item back in its original condition and packaging.
  4. Once received and inspected, we'll ship your replacement. Exchange shipping fees may apply.

🚫 Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used items: Garden tools that have been used; planters that have been planted or show soil/water residue; outdoor furniture that has been assembled or used outdoors.
  • Final sale items: Products marked "Clearance," "As-Is," or "Final Sale."
  • Incomplete returns: Items returned without original packaging, missing parts, or missing hardware.
  • Customer-damaged items: Products damaged due to misuse, accidents, or improper assembly.

📋 How to Start a Return

  1. Request an RMA: Email us at sutherlandraja.s@gmail.com with your order number and reason for return within 30 days of delivery. Returns without an approved RMA will not be accepted.
  2. Pack securely: Use the original packaging and include all parts, hardware, and accessories. Assembled furniture must be disassembled before shipping.
  3. Ship it back: Customers are responsible for return shipping costs. For large or heavy items (outdoor furniture, large planters), we strongly recommend a trackable, insured shipping service — costs can be significant.
  4. Restocking fee: A 15–20% restocking fee may apply depending on the item and its condition.
  5. Refund processing: Once we receive and inspect your return, your refund will be issued within 10–15 business days to your original payment method. Original shipping charges are non-refundable.

⚠️ Damaged or Defective Items

Please inspect your order immediately upon delivery. If you receive a damaged or defective item:

  • For freight deliveries, note any visible damage on the delivery receipt before signing.
  • Contact us within 48 hours of delivery at sutherlandraja.s@gmail.com with:
    • Your order number
    • Clear photos of the damaged item and packaging

We'll promptly arrange a replacement, part shipment, or full refund — whichever resolves the issue best for you.

🔩 Missing Parts

If your order arrives with missing parts or hardware, contact us within 7 days of delivery. We'll ship the missing parts to you free of charge.

📬 Contact Us

Have questions about your return or exchange? We're here to help.

Thank you for shopping with Greenset Shop. We appreciate your trust and are committed to making every experience a great one.